United States & Canada
Goods are delivered using a tracked postal service or courier service as appropriate, dependent on size and weight of the parcel.
The delivery charge is $10 for orders up to a value of $100 or 10% of the value of the order for orders above $100.
Standard delivery normally takes between 7 and 14 working days.
Customers can opt for a 5-7 working day express service at checkout. The cost will be automatically calculated and will depend on the weight of the order.
Goods are despatched as soon as possible upon receipt of the order.
Only orders placed for delivery within mainland USA or Canada will be processed.
We do not dispatch parcels on weekends or UK public holidays.
All goods are dispatched from the United Kingdom.
For delivery outside of the United States and Canada please use our UK website www.phonicbooks.co.uk.
Please note that all orders are processed via this website in US dollars . If paying from international locations, please note all monies will be taken in US Dollars and any administration charges for a currency conversion charge by any bank or agent is your responsibility.
If you have any questions concerning delivery of your order, please contact our Customer Services Team.
Destinations outside the EU may be subject to import duty and customs clearance charges. These are not included in our prices and are the responsibility of customers to pay on or after receipt of goods.
We recommend that you check with your local customs office to find out what the exemption limit is for goods entering the United States or Canada before having to pay taxes. Orders over $1000 are likely to attract customs duties. Handling and custom fees may apply and are not included in the postage price and can vary widely. Additional charges and duties payable are the sole responsibility of the customer and may need to be paid at the time of delivery. If customs clearance procedures are required, it may cause delays in delivery.
If for any reason you are not satisfied with your purchase of goods, please notify us within 14 days of receipt of the goods that you wish to cancel your contract and return the items in their original and saleable condition. Items should be returned within 30 days from the date of receipt (but no later). Please contact the office by emailing firstname.lastname@example.org prior to returning the item(s). We will then let you know the correct address for returns.
Once we have received your returned items we will issue a full refund for the price of the item, less the delivery cost. Please note that unless the goods are faulty or sent in error, you are responsible for the cost of returning the goods to us.
When returning items, please enclose a copy of the invoice/delivery note enclosed with the delivery and please state the reason for returning. The item(s) is/are your responsibility until they reach us. We will not be responsible for any damage or loss in transit and therefore recommend for your own protection that you send the parcel using a tracked delivery service that insures you for the value of the goods.
– If you choose to send via a non-tracked service and your return does not arrive with us, we will not be able to refund you. Proof of postage will not be accepted.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty or sent in error. The refund will be processed once your goods are received into our warehouse in their original and saleable condition.